The Learning Spot

Articles, news, client stories, event recaps, and more. Check here to learn what's new and what's next in the home services industry.

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PestPac Webinar

May 7, 2021

Slingshot and WorkWave discuss how the integration of Slingshot’s service and PestPac’s software optimize operational processes and performance while allowing you to enjoy the benefits of a professional CSR team.

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WorkWave Slingshot Acquisition

May 6, 2021

WorkWave Acquires Slingshot, Empowering Customers to Maximize Business Growth

WorkWave®, the leading provider of industry-changing software solutions that enable field service companies to reach their full potential, today announced its acquisition of Slingshot, the field service market leading provider of customer call center software, combined with outsourced sales, lead, and customer response services.

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Slingshot 2020 Recap

February 5, 2021

Slingshot 2020 Year in Review, A Look Back At What We’ve Accomplished

In November, we became the 7th-ranked Utah-based company on the esteemed Deloitte’s 2020 Technology Fast 500™ list. We also ranked among the top 300 companies in the country.

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Slingshot Deloitte Fast 500 Graphic

November 24, 2020

Slingshot is the 7th Utah Company on Deloitte’s 2020 Technology Fast 500™

Since 2014, Slingshot has helped home service providers adapt to the on-demand economy and works with more than 30 percent of the top 100 pest control companies in the U.S.. Slingshot helps businesses elevate their brands, expand their customer bases, and instantly engage with current and potential customers 24 hours a day.

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Slingshot Aptive News

November 10, 2020

Today, Slingshot covers as many as 75,000 monthly customer interactions and phone calls for Aptive, and sold over $7.5M worth of annual revenue. Taylor Olson, CEO of Slingshot, states, “Our mission of never missing a lead has been extended to serving every customer need with Aptive, just on a much larger scale. It’s been an incredible partnership from the beginning working together on such explosive year-over-year growth.”

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Pest Control Chatbot Graphic

October 23, 2020

To meet the needs of the on-demand economy and the growth of its digital channels, Slingshot has launched an IVR-to-text and chatbot service to automate and speed up consumer interactions like scheduling and rescheduling services, processing payments, or even creating quotes for new customers.

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Customer Engagement Platform Graphic

September 1, 2020

In today’s on-demand economy, not only do consumers expect 24/7 assistance from businesses, but they expect assistance to respond through their preferred channels of communication be it phone, text, web chat, or email.

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Anticimex Logo Neighborhood

July 20, 2020

While it’s been three years since Anticimex began using Slingshot, utilization has doubled over the last 12 months and revenue through Slingshot has tripled, increasing ROI to over 500 percent and almost 10X in some locations. “We’re really excited with Slingshot’s partnership and the growth we’ve experienced. Their team has been efficient in helping us manage challenges with training and turnover. I can’t say enough about how they’ve been an excellent resource as a 24/7 contact center solution,” remarked Brian.

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Voice for Pest Slingshot Partnership

July 15, 2020

With phone communications accounting for 70 to 90 percent of pest sales and customer transactions, PMPs can now combine inboxes within Slingshot and use the new “click-to-call” functionality and immediate Slingshot assignment for returning voicemails and missed or dropped calls. In addition, PMPs will be able to manage and track all calls, whether their customer speaks with them or Slingshot, with integrated custom reporting available through the Slingshot inbox.

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