Industries | HVAC
Leading HVAC Answering Service.
Did you know 80% of customers go with the first HVAC service that responds to their request? Slingshot can ensure you don’t lose a single lead to voicemail or slow response time.
Why Slingshot…
Reliability & Availability
Engage instantly with your customers across webchat, text, web leads and social media channels with our HVAC sales & support agents 24/7.
Low Cost
Growth
Grow your brand, win more business, and enhance your customer’s experience — all for less than the cost of a single employee.
Outbound
Sales
Create an outbound campaign for spring or fall maintenance checks and tune ups. See our outbound services here.
We Make It Easy
Around the Clock Sales and Support
We’re not just another answering service. Our HVAC trained agents can sell your services including: furnace checks, repairs, installation, and maintenance. They can also manage scheduling, payments and customer support 24/7.
Multichannel Communication
We can engage with your customers through webchat, web leads, text, social media, and phone. Every customer request answered every time.
Emergency Dispatch Service
Slingshot agents will call, text or email your on-call technician to alert them of customer emergencies ensuring you’re there when your customer needs you most.
WANT MORE?
See Related Articles
Frequently Asked Questions
Does Slingshot integrate with my HVAC CRM?
Slingshot is integrated with many HVAC and customer relationship management platforms. We can also work directly in your specific pest or customer management software.
Does Slingshot provide first contact resolution?
Yes. Our agents are trained to do more than just take a message. They are qualified to assess your customers’ needs, schedule appointments, and collect payments.
Can Slingshot take only after hours and weekend calls and inquiries?
Our agents are available whenever you need them. We can manage all your customer calls or you can choose to use our service only during after hours, weekends or for overflow. Simply turn us on when you need us and turn us off when you don’t.
Can Slingshot take current customer calls?
Yes. In addition to taking new customer calls, we can support your current customers as well. We also do outbound calls to customers to update payments or reschedule an appointment.
How do I know when Slingshot has taken a call and can I listen to call recordings?
All customer communication is visible in our Central Inbox dashboard feature where you can listen to recorded calls and quality assurance.
Can Slingshot collect payment information and credit cards?
Yes. Our agents can collect payments and credit card information to set up one time and recurring payments.
Does Slingshot integrate with my phone system?
We share a forwarding number to add into your IVR. Your calls will then be forwarded to our call platform after a designated amount of time.
How long is the onboarding process?
We can move as quickly as you need us to. The average time for preflight questions, training, and service launch is two to three weeks.
How does Slingshot report on lead source?
We can provide marketing numbers to automatically determine the lead source or our scripting software requires our agents to ask customers how they found you.
Where do I find pricing information?
Our plans are sold on a per minute basis and are custom to each client’s specific needs. To learn more about pricing, submit your information here.
Ready to be FIRST to RESPOND?
Schedule a Demo!