Industries | Plumbing

Plumbing Answering Services

Leaks? Emergency dispatch? Did you know fewer than 1 in 5 customers will leave a voicemail? Slingshot’s plumbing answering service agents can ensure you help each of your customers and never lose a single lead.

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Plumbing Answering Service At Work

Why choose Slingshot for your Plumbing Answering Service…

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Reliability & Availability

Engage instantly with your customers across webchat, text, web leads and social media channels with our plumbing answering service agents. Available 24/7.

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Low Cost
Growth

Grow your brand, win more business, and enhance your customer’s experience — all for less than the cost of a single employee.

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Easy
Analytics

Analyze performance, new contracts sold, and other vital metrics with our user friendly dashboard. You can trust these numbers.

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We Make It Easy

Slingshot's After Hours Answering Service Agent
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Frequently Asked Questions

Does Slingshot integrate with my plumbing CRM?

Slingshot is integrated with manycustomer relationship management platforms. We can also work directly in your specific customer management software for scheduling, dispatch, or billing. 

Does Slingshot provide first contact resolution?

Yes. Our agents are trained to do more than just take a message. They are qualified to assess your customers’ needs, schedule appointments, and collect payments.

Can Slingshot take only after hours and weekend calls and inquiries?

Our agents are available whenever you need them. We can manage all your customer calls or you can choose to use our service only during after hours, weekends or for overflow. Simply turn us on when you need us and turn us off when you don’t.

Can Slingshot take current customer calls?

Yes. In addition to taking new customer calls, we can support your current customers as well. We also do outbound calls to customers to update payments or reschedule an appointment.

How do I know when Slingshot has taken a call and can I listen to call recordings?

All customer communication is visible in our Central Inbox dashboard where you can listen to recorded calls for quality assurance.

Can Slingshot collect payment information and credit cards?

Yes. Our agents can collect payments and credit card information to set up one time and recurring payments.

Does Slingshot integrate with my phone system?

We share a forwarding number to add into your IVR. Your calls will then be forwarded to our call platform after a designated amount of time.

How long is the onboarding process?

We can move as quickly as you need us to. The average time for preflight questions, training, and service launch is two to three weeks.

How does Slingshot report on lead source?

We can provide marketing numbers to automatically determine the lead source or our scripting software requires our agents to ask customers how they found you. 

Where do I find pricing information?

Our plans are sold on a per minute basis and are custom to each client’s specific needs. To learn more about pricing, submit your information here.

CSR Answering Service Agent

Want to stop losing leads?

Fill out the form below to schedule a Demo or give us a call at 800-514-7360!

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