Reliability & Availability
Engage instantly with your customers across webchat, text, web leads and social media channels with our plumbing sales & support agents. Available 24/7.
Grow your brand, win more business, and enhance your customer’s experience — all for less than the cost of a single employee.
Analyze performance, new contracts sold, and other vital metrics with our user friendly dashboard. You can trust these numbers.
We Make It Easy
Around the Clock Sales and Support
We’re not just another plumbing answering service. Our dedicated agents can sell your services including: repairs, quotables, maintenance, and installation. They can also manage scheduling, payments and customer support 24/7.
We can engage with your plumbing customers through webchat, web leads, text, social media, and phone. Every customer request answered every time.
We Work with your CRM
Slingshot agents will call, text or email your on-call technician to alert them of customer emergencies ensuring you’re there when your customer needs you most. We can also schedule, collect payments, and find the best technicians for the job.
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February 15, 2021
Frequently Asked Questions
Slingshot is integrated with manycustomer relationship management platforms. We can also work directly in your specific customer management software for scheduling, dispatch, or billing.
Yes. Our agents are trained to do more than just take a message. They are qualified to assess your customers’ needs, schedule appointments, and collect payments.
Our agents are available whenever you need them. We can manage all your customer calls or you can choose to use our service only during after hours, weekends or for overflow. Simply turn us on when you need us and turn us off when you don’t.
Yes. In addition to taking new customer calls, we can support your current customers as well. We also do outbound calls to customers to update payments or reschedule an appointment.
All customer communication is visible in our Central Inbox dashboard where you can listen to recorded calls for quality assurance.
Yes. Our agents can collect payments and credit card information to set up one time and recurring payments.
We share a forwarding number to add into your IVR. Your calls will then be forwarded to our call platform after a designated amount of time.
We can move as quickly as you need us to. The average time for preflight questions, training, and service launch is two to three weeks.
We can provide marketing numbers to automatically determine the lead source or our scripting software requires our agents to ask customers how they found you.
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