The Learning Spot

Articles, news, client stories, event recaps, and more. Check here to learn what's new and what's next in the home services industry.

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Lawn care call center webinar

June 14, 2021

Keys To Solving Lawn Call Center Challenges With Overflow And After-Hours Support

In this webinar we explore the unique challenges of seasonality, lead response, and performance management for lawn care and landscape maintenance providers as well as the innovative solutions provided by Slingshot.

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Pest Control ROI

May 19, 2021

How to Build Revenue and Value for a Sustainable Pest Business

Company owners who want to run a sustainable pest business first need to understand the direction in which the industry is moving. Second, they need to formulate a plan to build pest control revenue to improve strategically, financially, and operationally.

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pest control growth

May 18, 2021

What Your Managers Wish You Knew: How to Direct Your Team for Growth

Pest control managers in marketing, call center operations, and accounting discuss what is needed from their team to most effectively guide the company’s departments for future growth and profitability.

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Win Back Campaign Stat

April 19, 2021

Pest Awareness Month: Tip #4 The Dos And Don’ts of a Successful Win-Back Campaign

Retaining customers and keeping churn rates low are the ultimate goals in maintaining a steady flow of happy satisfied customers, but no matter how good your service is, how friendly your technicians, or how efficient your operations, some customers go dark. The reasons can range from timing, to a change in income and circumstances, or in the worst case, a negative experience with your brand.

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Abandoned Call Rate Stat

April 12, 2021

Pest Awareness Month: Tip #3 Reduce Abandoned Call Rates With Automation And Preparation

There are many ways to implement automation in creating more efficiency in your customer communications and lowering abandoned calls. Upgrading phone systems to prioritize leads based on their requests and getting sales calls to a live agent quickly, can reduce wait times keeping customers on the call.

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Higher Close Rates for Pest Control

April 7, 2021

Pest Awareness Month: Tip #2 Increase Close Rates With Less Work And More Support

Standard business hours ended with the advent of the internet. Today’s consumers expect 24/7 accessibility from businesses large and small. Adding after-hours availability can help elevate your business across the board—ensuring that you’re not missing out on a new opportunity due to timing.

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Pest Control Service Prices

April 5, 2021

Pest Awareness Month: Tips To Enhance Your Pest Control Business This Summer

Simplicity is key when determining which services to offer your customers. Keep in mind the season, your service location, and the market, then create relevant uncomplicated packages for quick sales and satisfied customers.

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Pest revenue and value

February 2, 2021

Webinar: How to Build Revenue and Value for a Sustainable Pest Business

Taylor Olson, founder at Slingshot and Andrew Barrows, Director of M&A at Environmental Pest Services lead this webinar to discuss what pest control owners can do to run a sustainable pest business.

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Home Services Communication Ebook

November 1, 2020

Evolution of Home Services Communication: (With eBook)

Surprisingly, only 20% of unanswered calls result in voicemails. The rest become dead leads. People don’t want to leave a message and wait around to see if your business can help them or not. They want their problems solved right away. Instead of leaving a voicemail, most of today’s consumers will simply call the next service provider from an endless list of businesses.

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