The Learning Spot

Articles, news, client stories, event recaps, and more. Check here to learn what's new and what's next in the home services industry.

Smiling Home Services Customer Support Agent

September 23, 2021

How to Balance Growth in a Pest Labor Shortage

PCT hosted a webinar sponsored by Slingshot with industry growth expert Andrew Barrows, Chief Strategy Officer at Greenix and Scott Steckel, Director of Strategic Development at Plunkett's Pest Control. Together with Chris Brasher, Chief Revenue Officer and Chief Marketing Officer at Slingshot, the three spoke to strategies to balance sales and service during the current labor crisis.

Read More
Lawn Labor Shortage

August 9, 2021

How to Make Money and Keep Customers Happy During a Labor Shortage

In this webinar hosted by Landscape Management, Jeffrey Scott, Landscape Management columnist and industry consultant, spoke to the challenges facing many landscape companies in regards to the current labor shortage. He, and his guest speakers, Ted Lucia, Chris Vadrani, and Taylor Olson, shared tips and strategies to recruit and retain employees while still running a profitable lawn and landscape business.

Read More
Lawn care call center webinar

June 14, 2021

Keys To Solving Lawn Call Center Challenges With Overflow And After-Hours Support

In this webinar we explore the unique challenges of seasonality, lead response, and performance management for lawn care and landscape maintenance providers as well as the innovative solutions provided by Slingshot.

Read More
Pest Control ROI

May 19, 2021

How to Build Revenue and Value for a Sustainable Pest Business

Company owners who want to run a sustainable pest business first need to understand the direction in which the industry is moving. Second, they need to formulate a plan to build pest control revenue to improve strategically, financially, and operationally.

Read More
pest control growth

May 18, 2021

What Your Managers Wish You Knew: How to Direct Your Team for Growth

Pest control managers in marketing, call center operations, and accounting discuss what is needed from their team to most effectively guide the company’s departments for future growth and profitability.

Read More
Win Back Campaign Stat

April 19, 2021

Pest Awareness Month: Tip #4 The Dos And Don’ts of a Successful Win-Back Campaign

Retaining customers and keeping churn rates low are the ultimate goals in maintaining a steady flow of happy satisfied customers, but no matter how good your service is, how friendly your technicians, or how efficient your operations, some customers go dark. The reasons can range from timing, to a change in income and circumstances, or in the worst case, a negative experience with your brand.

Read More
Abandoned Call Rate Stat

April 12, 2021

Pest Awareness Month: Tip #3 Reduce Abandoned Call Rates With Automation And Preparation

There are many ways to implement automation in creating more efficiency in your customer communications and lowering abandoned calls. Upgrading phone systems to prioritize leads based on their requests and getting sales calls to a live agent quickly, can reduce wait times keeping customers on the call.

Read More
Higher Close Rates for Pest Control

April 7, 2021

Pest Awareness Month: Tip #2 Increase Close Rates With Less Work And More Support

Standard business hours ended with the advent of the internet. Today’s consumers expect 24/7 accessibility from businesses large and small. Adding after-hours availability can help elevate your business across the board—ensuring that you’re not missing out on a new opportunity due to timing.

Read More
Pest Control Service Prices

April 5, 2021

Pest Awareness Month: Tips To Enhance Your Pest Control Business This Summer

Simplicity is key when determining which services to offer your customers. Keep in mind the season, your service location, and the market, then create relevant uncomplicated packages for quick sales and satisfied customers.

Read More

Want to stop losing leads AND start winning customers?

Fill out the form below to schedule a Demo or give us a call at 800-514-7360!

  • This field is for validation purposes and should be left unchanged.

CSR Answering Phones