The Learning Spot

Articles, news, client stories, event recaps, and more. Check here to learn what's new and what's next in the home services industry.

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Win Back Campaign Stat

April 19, 2021

Pest Awareness Month: Tip #4 The Dos And Don’ts of a Successful Win-Back Campaign

Retaining customers and keeping churn rates low are the ultimate goals in maintaining a steady flow of happy satisfied customers, but no matter how good your service is, how friendly your technicians, or how efficient your operations, some customers go dark. The reasons can range from timing, to a change in income and circumstances, or in the worst case, a negative experience with your brand.

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Slingshot Chatbot Automation Graphic

April 16, 2021

Slingshot Launches Automated Scripts with Chatbots

With chatbots we can qualify leads quickly and hand them to the customer service representative with more information to conduct a successful interaction.

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Abandoned Call Rate Stat

April 12, 2021

Pest Awareness Month: Tip #3 Reduce Abandoned Call Rates With Automation And Preparation

There are many ways to implement automation in creating more efficiency in your customer communications and lowering abandoned calls. Upgrading phone systems to prioritize leads based on their requests and getting sales calls to a live agent quickly, can reduce wait times keeping customers on the call.

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Higher Close Rates for Pest Control

April 7, 2021

Pest Awareness Month: Tip #2 Increase Close Rates With Less Work And More Support

Standard business hours ended with the advent of the internet. Today’s consumers expect 24/7 accessibility from businesses large and small. Adding after-hours availability can help elevate your business across the board—ensuring that you’re not missing out on a new opportunity due to timing.

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Pest Control Service Prices

April 5, 2021

Pest Awareness Month: Tips To Enhance Your Pest Control Business This Summer

Simplicity is key when determining which services to offer your customers. Keep in mind the season, your service location, and the market, then create relevant uncomplicated packages for quick sales and satisfied customers.

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Lawn Pest Call Scripts

April 1, 2021

While email, chatbots, and other forms of online support have become common channels for providing customer service, inbound calls aren’t going away anytime soon. Larger companies often have generously staffed [...]

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Social Media Lawn and Landscape

March 24, 2021

Social Media Strategies for Lawn Care & Landscape Maintenance Providers

With dozens of social media platforms constantly competing to capture the most attention, choosing the right platform can feel overwhelming. Just remember: you don’t have to be on them all — only the ones that matter.

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Family Pest Business

March 20, 2021

Our Top 6 Favorite Home Services Partner Posts

Our partners showcase their own areas of expertise, with engaging new information and insights we can all learn from. Read on to see why we think some of our partners’ best blog posts are such great reads.

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CSR Onboarding and Training

March 15, 2021

7 Ways Home Service Businesses Can Improve Onboarding and Training for CSRs

The on-demand home service industry is growing in a major way. It hit the $600 billion mark back in 2019, and that number is continuing to climb. That means more [...]

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