The Learning Spot

Articles, news, client stories, event recaps, and more. Check here to learn what's new and what's next in the home services industry.

Smiling Home Services Customer Support Agent

October 26, 2022

The 2022 Busy Season Has Ended, What Now?

There is so much talk about both gearing up for and succeeding during the busy season, but what about when business slows down afterward? Let’s talk about what comes (or, with the right tools, should come) next.

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October 25, 2022

Leveraging Call Center Technology to Help Live Up to Tomorrow’s Expectations

Technology has always been a vital part of call centers. From the very beginning, call center technology has been used to help agents connect with customers and provide better customer [...]

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September 30, 2022

Keys to Running a Successful Call Center & The Impact of Workforce Management 

A qualified third-party answering service can be an extension of a business’s sales team, know the ins and outs of the company, and work as if they are literal employees. Businesses can partner with top-quality sales and customer service agents—all without the headache of onboarding, training and paying for the cost of a new employee in a call center. 

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September 23, 2022

Why would a large company with an in-house call center outsource some of its customer communications when they have the resources and access to excellent talent? In what use cases would they trust their brand and customer satisfaction to a third-party contact center when they already have one?

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September 7, 2022

7 Reasons Why Chatbot Agents Are Important For Your Business

Chatbots are computer programs that mimic human conversation. They are growing in popularity as a way for businesses to provide customer service. Chatbots are becoming smarter every day and they offer a number of advantages over other methods. Here are seven reasons why you should consider using chatbots for your business.

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August 25, 2022

Boost Your Bottom Line with First Contact Resolution: HVAC Edition

It's no secret that HVAC companies are under pressure to deliver high-quality customer service. In today's market, it's more important than ever to provide excellent customer service to stay ahead of the competition. One way to improve your customer service is by implementing a first contact resolution (FCR) strategy. 

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August 11, 2022

What Is Quality Assurance and Why Should You Care About It?

In this post, we’re going to explore the ins and outs of QA, learn about call center industry standards and get a clear understanding of how the right third-party answering service will help your business surpass those standards.

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July 11, 2022

6 Reasons Autopay Can Increase Revenue For Your Service Business

There are many benefits of implementing autopay into your service business. By far, the biggest benefit is that it brings in more cash flow. When customers know that they can automatically pay their bill each month without having to worry about late fees or penalties, they are more likely to stick with your company and less likely to go elsewhere. That’s not the only reason though!

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how to deescalate an angry customer

July 6, 2022

How To De-escalate An Angry Customer Phone Call

If you own a pest control or lawn care business, you're probably used to fielding angry customer calls. From late technicians and broken sprinkler heads to cockroach comebacks, some customers can become irate over just about anything under the right conditions. 

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