The Learning Spot

Articles, news, client stories, event recaps, and more. Check here to learn what's new and what's next in the home services industry.

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stress management for business owners

June 2, 2021

Stress Management for Business Owners

Small business owners have stressors that others simply don’t have to face. That’s especially true for owners of seasonal businesses like lawn care and pest control. When you’re not hiring and restaffing to scale up for the busy season, you’re preparing to get through the slow months.

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Plumbing Answering Service

May 26, 2021

Why Plumbers Need a 24/7 Answering Service

As a homeowner, plumbing emergencies can be some of the most frustrating. They often involve leaks, damaged walls, flooring, and other surfaces in the home. Common emergencies, including burst pipes and overflowing drains, can happen at all hours, and homeowners want them fixed as soon as possible to avoid expensive repairs. Today’s customer knows that if you don’t answer their emergency call, the next plumber will.

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Pest Control ROI

May 19, 2021

How to Build Revenue and Value for a Sustainable Pest Business

Company owners who want to run a sustainable pest business first need to understand the direction in which the industry is moving. Second, they need to formulate a plan to build pest control revenue to improve strategically, financially, and operationally.

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pest control growth

May 18, 2021

What Your Managers Wish You Knew: How to Direct Your Team for Growth

Pest control managers in marketing, call center operations, and accounting discuss what is needed from their team to most effectively guide the company’s departments for future growth and profitability.

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Pest Control Website

May 11, 2021

The Ultimate Guide on Creating a Website That Converts for Pest Control Companies

Customers nowadays like to receive answers fast. If you can't keep up, they'll move on to a competitor that can give them what they need exactly when they need it. The right pest control website design will let you put your business on demand. Read on to learn how to create a professional site to convert your prospects into leads!

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Marketing Strategies for Pest Control

May 10, 2021

A Marketing Guide for HVAC Providers: 10 Tips to Attract New Customers

Marketing is one of the most essential tools for business success. An effective strategy can help you attract the right customers and increase sales. Take a look at this HVAC marketing guide for tips to help you create your plan.

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PestPac Webinar

May 7, 2021

Slingshot and WorkWave discuss how the integration of Slingshot’s service and PestPac’s software optimize operational processes and performance while allowing you to enjoy the benefits of a professional CSR team.

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WorkWave Slingshot Acquisition

May 6, 2021

WorkWave Acquires Slingshot, Empowering Customers to Maximize Business Growth

WorkWave®, the leading provider of industry-changing software solutions that enable field service companies to reach their full potential, today announced its acquisition of Slingshot, the field service market leading provider of customer call center software, combined with outsourced sales, lead, and customer response services.

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Win Back Campaign Stat

April 19, 2021

Pest Awareness Month: Tip #4 The Dos And Don’ts of a Successful Win-Back Campaign

Retaining customers and keeping churn rates low are the ultimate goals in maintaining a steady flow of happy satisfied customers, but no matter how good your service is, how friendly your technicians, or how efficient your operations, some customers go dark. The reasons can range from timing, to a change in income and circumstances, or in the worst case, a negative experience with your brand.

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CSR Answering Phones