The Learning Spot

Articles, news, client stories, event recaps, and more. Check here to learn what's new and what's next in the home services industry.

Smiling Home Services Customer Support Agent
Summer Checklist Lawn

March 10, 2021

Ready for the Rush? A Checklist for Lawn and Landscape Maintenance Providers

When spring and summer appointment requests start rolling in, it can be tempting to put every single one on the books. However, overbooking can lead to disaster and dissatisfied customers.

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Customer Support Strategy

March 3, 2021

Luck Shouldn’t be Part of Your Customer Support Strategy

Don’t forget to add quality assurance to your training regimen. Education does more to improve quality than anything else you could do. When your staff understands the “why” behind what they are expected to do, they can take more initiative and become a partner in growing your business.

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Organic Lead Generation

February 24, 2021

5 Ways to Generate More Organic Leads For Your Local Service Business

With an ever present digital market, consumers are looking to their mobile devices to find solutions to their problems, which is why optimizing your website in order to rank highest in search results is of utmost importance.

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Web Chat Best Practices

February 15, 2021

Best Practices for Engaging Leads through Web Chat

Web chat is a useful tool for many different purposes, from complaint resolution to service booking, but today’s focus is web chat sales, a powerful tool that can help you to convert leads and secure new customers.

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Pest Control Prepare Now

February 15, 2021

Prepare Now for the Rush, A Pest Control Off Season Checklist

One of the most essential pest control winter tips is to take ample time to service your company’s equipment. Chances are, as a pest control provider, your equipment sees a lot of use over the peak summer months with little time for upkeep.

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Customer Service Webinar

February 12, 2021

Maximize Your Customer Experience with Voice for Pest and Slingshot: Webinar Recap

Earlier this week Slingshot and Voice for Pest teamed up to share tips and strategies for enhancing the customer experience through their individual services and integrated technology.

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Home Services Delegation

February 8, 2021

Home Services Providers, How Many Hats Should You Be Wearing?

A particularly effective way to grow your business and not miss out on potential customers is to outsource after-hours phone services. More than 1,000 home service professionals are enjoying the benefits of Slingshot, a 24/7 sales and customer support answering service specializing in calls, texts, web chat, and emergency dispatching.

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Marketing Strategies for Pest Control

February 8, 2021

When people search for a local business, about nine out of 10 will click on a result near the top of the page. You want to be in that position when people search for pest control, and that means filling out your Google My Business profile.

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Slingshot 2020 Recap

February 5, 2021

Slingshot 2020 Year in Review, A Look Back At What We’ve Accomplished

In November, we became the 7th-ranked Utah-based company on the esteemed Deloitte’s 2020 Technology Fast 500™ list. We also ranked among the top 300 companies in the country.

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