The Learning Spot
Articles, news, client stories, event recaps, and more. Check here to learn what's new and what's next in the home services industry.
September 22, 2020
Jennifer Coker, customer care director of the Pacific Northwest Market for Certus, knows when a company grows and becomes more established, additional support may be needed to keep the momentum [...]
September 14, 2020
Rose Pest Solutions was founded in 1860, making it likely to be the oldest continually operating pest control firm in the country. “We service everything from technical accounts down to the [...]
September 9, 2020
William “Bill” Welsh, VP of Sales and region manager for Rose Pest Solutions and Gui Bergeron, CEO of Frontline Pest Control discussed how they’ve adapted their businesses this year to adjust for the challenges [...]
September 3, 2020
Modern technological advancements are changing consumer behavior and the sales process. Gone are the days of simple sales calls that come from customers looking you up in the phone book. [...]
September 2, 2020
Background Headquarters: Provo, UT Locations/Offices: 39 PCT Top 100: #7 (2020) The award wall is getting crowded. Though numerous accolades from “Fastest Growing Company” to “Company of the Year” are [...]
September 1, 2020
Here’s the good news: there’s a solution that will solve, or at least limit, all of the problems you face. It’s called first contact resolution. What is First Contact Resolution? [...]
September 1, 2020
Slingshot released updates to its customer engagement platform that allows clients to interact with their customers through text, web chat, social, phone, and email for both inbound and outbound communication [...]
August 27, 2020
We had the opportunity to partner with Pest Control Technology (PCT) for their Business Boosters Webinar series. Guest speakers, Patrick Quigley, founder of Sales Training by Design, and Chris Huntsman, Co-Founder of [...]
August 25, 2020
When it comes to small businesses, it’s hard to overestimate the importance of customer service representatives (CSRs). In home services, these employees are your front-line sales and support, providing the [...]
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