The Learning Spot

Articles, news, client stories, event recaps, and more. Check here to learn what's new and what's next in the home services industry.

September 22, 2020

A Strong Projected Growth: Slingshot Helps Open Doors for Certus with Webchat

Jennifer Coker, customer care director of the Pacific Northwest Market for Certus, knows when a company grows and becomes more established, additional support may be needed to keep the momentum [...]

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September 14, 2020

Rose Pest Solutions Handles Emergency Calls with Slingshot

Rose Pest Solutions was founded in 1860, making it likely to be the oldest continually operating pest control firm in the country. “We service everything from technical accounts down to the [...]

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September 9, 2020

Redefining Pest Control Strategies for 2020

William “Bill” Welsh, VP of Sales and region manager for Rose Pest Solutions and Gui Bergeron, CEO of Frontline Pest Control discussed how they’ve adapted their businesses this year to adjust for the challenges [...]

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September 3, 2020

What Today’s Trends Mean for Home Services Providers

Modern technological advancements are changing consumer behavior and the sales process. Gone are the days of simple sales calls that come from customers looking you up in the phone book. [...]

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September 2, 2020

All In With Aptive

Background Headquarters: Provo, UT Locations/Offices: 39 PCT Top 100: #7 (2020) The award wall is getting crowded. Though numerous accolades from “Fastest Growing Company” to “Company of the Year” are [...]

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Customer Service Rep at Desk with Chatbot Graphic

September 1, 2020

Meeting Today’s Challenges with First Contact Resolution

Here’s the good news: there’s a solution that will solve, or at least limit,  all of the problems you face. It’s called first contact resolution.  What is First Contact Resolution?  [...]

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September 1, 2020

Slingshot released updates to its customer engagement platform that allows clients to interact with their customers through text, web chat, social, phone, and email for both inbound and outbound communication [...]

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August 27, 2020

Webinar Recap: Profitability Fundamentals with Patrick Quigley

We had the opportunity to partner with Pest Control Technology (PCT) for their Business Boosters Webinar series. Guest speakers, Patrick Quigley, founder of Sales Training by Design, and Chris Huntsman, Co-Founder of [...]

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August 25, 2020

Adapting your Customer Service Model

When it comes to small businesses, it’s hard to overestimate the importance of customer service representatives (CSRs). In home services, these employees are your front-line sales and support, providing the [...]

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