The Learning Spot

Articles, news, client stories, event recaps, and more. Check here to learn what's new and what's next in the home services industry.

Smiling Home Services Customer Support Agent
PestPac Webinar

May 7, 2021

Slingshot and WorkWave discuss how the integration of Slingshot’s service and PestPac’s software optimize operational processes and performance while allowing you to enjoy the benefits of a professional CSR team.

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Automation for Pest Control

November 18, 2020

The 5 R’s of Automation for Pest Control Operators

Automation, specifically chatbots and IVR-to-text allows your staff, including your technicians, to service more customers at a higher quality. If a simple or common request can be taken care of via a chatbot in a short conversation, transitioning a customer onto a text platform can alleviate your staff for more urgent customer needs.

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Slingshot Reveal Graphic

October 28, 2020

“Consumer expectations are growing every day. We are definitely in an on-demand economy,” Lester says. She talked about her two areas of focus regarding customer experience in this climate: sales and service. With sales, the key is meeting customers where they are and “Catching the buyer in the moment when they’re ready to buy. . . and if you’re not right there when they’re ready to buy, they’re going to move on and keep shopping,” Lester adds. For service, Lester explained that being nimble and able to serve the customer for all needs, big and small is key.

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Pest Control Chatbot Graphic

October 23, 2020

To meet the needs of the on-demand economy and the growth of its digital channels, Slingshot has launched an IVR-to-text and chatbot service to automate and speed up consumer interactions like scheduling and rescheduling services, processing payments, or even creating quotes for new customers.

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Customer Engagement Strategy

September 29, 2020

Why Web Chat Should be a Part of Your Customer Engagement Strategy

Did you know that more than half of consumers consider 24/7 communication a necessity for businesses and that consumer satisfaction with live customer service chat has been on the rise [...]

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Customer Engagement Platform Graphic

September 1, 2020

In today’s on-demand economy, not only do consumers expect 24/7 assistance from businesses, but they expect assistance to respond through their preferred channels of communication be it phone, text, web chat, or email.

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Voice for Pest Slingshot Partnership

July 15, 2020

With phone communications accounting for 70 to 90 percent of pest sales and customer transactions, PMPs can now combine inboxes within Slingshot and use the new “click-to-call” functionality and immediate Slingshot assignment for returning voicemails and missed or dropped calls. In addition, PMPs will be able to manage and track all calls, whether their customer speaks with them or Slingshot, with integrated custom reporting available through the Slingshot inbox.

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Voicemail Fears

January 31, 2018

Fear and Trembling

5 Benefits Of Live Chat It’s happened again. You called with the express purpose of leaving a voicemail – a tidy, semi-scripted transmission complete with all the pertinent facts and [...]

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