The Learning Spot

Articles, news, client stories, event recaps, and more. Check here to learn what's new and what's next in the home services industry.

Smiling Home Services Customer Support Agent

September 1, 2021

Frontline Expands With a Focus on People and Smart Partnerships

weather the labor shortage storm through investing in their employees, “When we hire someone, I hope that from the moment they start with us to whenever they leave or if they’re still with us years down the road, they're just a better version of what they were before and the experience that they had with us has helped them do that,” explains Bergeron.

Read More
Lawn Care Fall/Winter

August 31, 2021

The Top 8 Lawn Care Services to Sell in the Fall/Winter

It's hard to believe, but summer is coming to end. And while many people are looking forward to the coming of crisp mornings and warmer wardrobes, for those in the lawn care industry fall’s arrival may be met with trepidation. As the temperatures begin to drop, the amount of work in this industry begins to drop too. You may find yourself asking a critical question: How do we sustain our businesses in the winter months?

Read More
Web Chat Leads

July 28, 2021

How to Engage Leads Through Web Chat

One of the primary reasons why sales teams adopt web chat is to provide customers with rapid responses around the clock. According to Slingshot, the 24/7, omni-channel sales service, the average response time for web chat today is 46 seconds. Slingshot recommends setting a “Within 30 Seconds” goal (no matter what time of day your customers reach out) to make sure your business is meeting customer expectations.

Read More
How to build a winning sales culture

July 16, 2021

How To Build A Winning Sales Culture

In this webinar hosted by PCT and Slingshot, Patrick Quigley, the owner and president of Sales Training by Design, highlighted strategies on how to create a winning sales culture.

Read More
Pest Control Sales Graphic

December 16, 2020

5 Different Ways You Can Use Slingshot to Increase Sales Today

Unlike other technology-enabled service providers that aren’t geared specifically toward home service businesses, Slingshot combines industry expertise with a fusion of service and software. The platform also integrates seamlessly with many CRMs and Slingshot CSRs are able to work within your CRM to provide real-time updates.

Read More
Home Services Customer Service Rep

December 9, 2020

What is BPO and is it Right for Your Home Services Business?

Look for a third party service that can work as an extension of your team. This means you’re in control when it comes to when and how much support you need from them. Slingshot, is able to provide full coverage sales and customer service for their clients. However, they also provide different coverage options that can be customized.

Read More
Home Services Communication

September 3, 2020

What Today’s Trends Mean for Home Services Providers

Modern technological advancements are changing consumer behavior and the sales process. Gone are the days of simple sales calls that come from customers looking you up in the phone book. [...]

Read More
24/7 Sales And Support Image

August 13, 2020

The Value of 24/7 Sales and Support

Nowadays, consumers want friction-free interactions on flexible timeframes. That means they expect businesses to offer streamlined sales and customer service day and night, including the weekends. The expectation is a positive customer experience that never sleeps.

Read More
Anticimex Logo Neighborhood

July 20, 2020

While it’s been three years since Anticimex began using Slingshot, utilization has doubled over the last 12 months and revenue through Slingshot has tripled, increasing ROI to over 500 percent and almost 10X in some locations. “We’re really excited with Slingshot’s partnership and the growth we’ve experienced. Their team has been efficient in helping us manage challenges with training and turnover. I can’t say enough about how they’ve been an excellent resource as a 24/7 contact center solution,” remarked Brian.

Read More

Want to stop losing leads AND start winning customers?

Fill out the form below to schedule a Demo or give us a call at 800-514-7360!

  • This field is for validation purposes and should be left unchanged.
CSR Answering Phones