The Learning Spot

Articles, news, client stories, event recaps, and more. Check here to learn what's new and what's next in the home services industry.

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Green Pest Client Story

October 7, 2020

Using Flexibility to Save Time and Boost Culture with Jared Borg at Green Pest Services

As someone who works in the pest control business, you know that positive customer interactions are crucial. In order to succeed and grow, pest control companies need to be available [...]

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Certus Slingshot Webchat

September 22, 2020

A Strong Projected Growth: Slingshot Helps Open Doors for Certus with Webchat

Jennifer Coker, customer care director of the Pacific Northwest Market for Certus, knows when a company grows and becomes more established, additional support may be needed to keep the momentum [...]

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Rose Pest Solutions Logo

September 14, 2020

Rose Pest Solutions Handles Emergency Calls with Slingshot

As the partnership grew, Rose Pest saw a decline in the frequency of late-night emergencies, which resulted in fewer middle-of-the-night calls to managers and supervisors—and more scheduled-out appointments for those that were not true emergencies. Because of this, Welsh says, the business has seen an increase in its return on investment (ROI). It’s also been a newfound benefit to staff members.

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Pest Control Strategies

September 9, 2020

Redefining Pest Control Strategies for 2020

William “Bill” Welsh, VP of Sales and region manager for Rose Pest Solutions and Gui Bergeron, CEO of Frontline Pest Control discussed how they’ve adapted their businesses this year to adjust for the challenges [...]

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Aptive Slingshot Partnership

September 2, 2020

All In With Aptive

Background Headquarters: Provo, UT Locations/Offices: 39 PCT Top 100: #7 (2020) The award wall is getting crowded. Though numerous accolades from “Fastest Growing Company” to “Company of the Year” are [...]

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PCT Webinar Recap

August 27, 2020

Webinar Recap: Profitability Fundamentals with Patrick Quigley

We had the opportunity to partner with Pest Control Technology (PCT) for their Business Boosters Webinar series. Guest speakers, Patrick Quigley, founder of Sales Training by Design, and Chris Huntsman, Co-Founder of [...]

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Anticimex Logo Neighborhood

July 20, 2020

While it’s been three years since Anticimex began using Slingshot, utilization has doubled over the last 12 months and revenue through Slingshot has tripled, increasing ROI to over 500 percent and almost 10X in some locations. “We’re really excited with Slingshot’s partnership and the growth we’ve experienced. Their team has been efficient in helping us manage challenges with training and turnover. I can’t say enough about how they’ve been an excellent resource as a 24/7 contact center solution,” remarked Brian.

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Voice for Pest Slingshot Partnership

July 15, 2020

With phone communications accounting for 70 to 90 percent of pest sales and customer transactions, PMPs can now combine inboxes within Slingshot and use the new “click-to-call” functionality and immediate Slingshot assignment for returning voicemails and missed or dropped calls. In addition, PMPs will be able to manage and track all calls, whether their customer speaks with them or Slingshot, with integrated custom reporting available through the Slingshot inbox.

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