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Smiling Home Services Customer Support Agent
Answering Service for Heating Oil and Propane

February 5, 2021

How Heating Oil and Propane Providers Can Benefit From a 24/7 Answering Service

Hiring staff to answer calls can be expensive. There's salary to consider, plus the additional expenses that come with having full-time employees like hiring and training. At your peak times, you may be understaffed, leading to long hold times. But preparing for quiet swings in call volumes without underutilizing staff is incredibly difficult too. This is not to mention vacation and holiday requests, illnesses, and other scheduling issues that will affect your workforce and bottom line.

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CSR Answering Phones