The Learning Spot

Articles, news, client stories, event recaps, and more. Check here to learn what's new and what's next in the home services industry.

Smiling Home Services Customer Support Agent

September 1, 2021

Frontline Expands With a Focus on People and Smart Partnerships

weather the labor shortage storm through investing in their employees, “When we hire someone, I hope that from the moment they start with us to whenever they leave or if they’re still with us years down the road, they're just a better version of what they were before and the experience that they had with us has helped them do that,” explains Bergeron.

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Text Messaging Customer Retention

July 7, 2021

Improve Customer Retention with Text Messaging

Texting gives you the ability to reach customers at virtually any time (and vice versa). What’s more, it provides your customer service team the flexibility to engage with customers in a space they feel comfortable with, rather than dragging them into forms of communication they may not have access to or wish to actively avoid.

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Slingshot Chatbot Automation Graphic

April 16, 2021

Slingshot Launches Automated Scripts with Chatbots

With chatbots we can qualify leads quickly and hand them to the customer service representative with more information to conduct a successful interaction.

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Lawn Pest Call Scripts

April 1, 2021

While email, chatbots, and other forms of online support have become common channels for providing customer service, inbound calls aren’t going away anytime soon. Larger companies often have generously staffed [...]

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Family Pest Business

March 20, 2021

Our Top 6 Favorite Home Services Partner Posts

Our partners showcase their own areas of expertise, with engaging new information and insights we can all learn from. Read on to see why we think some of our partners’ best blog posts are such great reads.

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Pest Control Customer Support

March 17, 2021

Slingshot Partners With Mosquito Squad For A Dedicated Pest Sales And Support Team

LEHI, Utah, March 11, 2021 /PRNewswire/ — Slingshot, the modern customer support and sales solution for home services providers, and Mosquito Squad, an Authority Brands company, have partnered to create a unique offering with industry specialists dedicated [...]

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CSR Onboarding and Training

March 15, 2021

7 Ways Home Service Businesses Can Improve Onboarding and Training for CSRs

The on-demand home service industry is growing in a major way. It hit the $600 billion mark back in 2019, and that number is continuing to climb. That means more [...]

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Customer Support Strategy

March 3, 2021

Luck Shouldn’t be Part of Your Customer Support Strategy

Don’t forget to add quality assurance to your training regimen. Education does more to improve quality than anything else you could do. When your staff understands the “why” behind what they are expected to do, they can take more initiative and become a partner in growing your business.

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Answering Service for Heating Oil and Propane

February 5, 2021

How Heating Oil and Propane Providers Can Benefit From a 24/7 Answering Service

Hiring staff to answer calls can be expensive. There's salary to consider, plus the additional expenses that come with having full-time employees like hiring and training. At your peak times, you may be understaffed, leading to long hold times. But preparing for quiet swings in call volumes without underutilizing staff is incredibly difficult too. This is not to mention vacation and holiday requests, illnesses, and other scheduling issues that will affect your workforce and bottom line.

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CSR Answering Phones