The Learning Spot

Articles, news, client stories, event recaps, and more. Check here to learn what's new and what's next in the home services industry.

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Slingshot Chatbot Automation Graphic

April 16, 2021

Slingshot Launches Automated Scripts with Chatbots

With chatbots we can qualify leads quickly and hand them to the customer service representative with more information to conduct a successful interaction.

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Partner Posts Fist Bump

March 20, 2021

Our Top 6 Favorite Home Services Partner Posts

Our partners showcase their own areas of expertise, with engaging new information and insights we can all learn from. Read on to see why we think some of our partners’ best blog posts are such great reads.

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Web Chat Best Practices

February 15, 2021

Best Practices for Engaging Leads through Web Chat

Web chat is a useful tool for many different purposes, from complaint resolution to service booking, but today’s focus is web chat sales, a powerful tool that can help you to convert leads and secure new customers.

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Automation for Pest Control

November 18, 2020

The 5 R’s of Automation for Pest Control Operators

Automation, specifically chatbots and IVR-to-text allows your staff, including your technicians, to service more customers at a higher quality. If a simple or common request can be taken care of via a chatbot in a short conversation, transitioning a customer onto a text platform can alleviate your staff for more urgent customer needs.

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Slingshot Reveal Graphic

October 28, 2020

“Consumer expectations are growing every day. We are definitely in an on-demand economy,” Lester says. She talked about her two areas of focus regarding customer experience in this climate: sales and service. With sales, the key is meeting customers where they are and “Catching the buyer in the moment when they’re ready to buy. . . and if you’re not right there when they’re ready to buy, they’re going to move on and keep shopping,” Lester adds. For service, Lester explained that being nimble and able to serve the customer for all needs, big and small is key.

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Pest Control Chatbot Graphic

October 23, 2020

To meet the needs of the on-demand economy and the growth of its digital channels, Slingshot has launched an IVR-to-text and chatbot service to automate and speed up consumer interactions like scheduling and rescheduling services, processing payments, or even creating quotes for new customers.

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Automation Awaits

October 20, 2020

The Slingshot Reveal on 10/22: What to Expect at this Virtual Pest Control Event

Slingshot will change the way pest control providers operate in the future. During the Slingshot Reveal on October 22, at 11am MT, we will unveil our plans for automation and system integration.  [...]

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Customer Engagement Strategy

September 29, 2020

Why Web Chat Should be a Part of Your Customer Engagement Strategy

Did you know that more than half of consumers consider 24/7 communication a necessity for businesses and that consumer satisfaction with live customer service chat has been on the rise [...]

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