LEHI, UTAH, November 24, 2020 — Slingshot, the leading 24/7 customer engagement and sales service platform for home services providers, named to Deloitte’s 2020 Technology Fast 500™ list. Slingshot is the 7th-ranked Utah-based company on the list, ranking 294 in North America.
Slingshot drives growth by helping pest, lawn, snow, HVAC, and other home services businesses exceed customer expectations in the on-demand economy where quick response times and customer satisfaction are imperative to success. The company reached 1 million customer interactions for the year in October as well as more than $25 million closed for Slingshot clients. (Interested in Slingshot closing some sales for your home services business? Go here.)
Jon Soldan, Slingshot COO, highlights the importance of focusing solely on the home services industry, while still expanding the services they offer. “Our agents know how to close when it comes to home services. We’ve taken that knowledge and applied it to other areas where our clients are looking for support: customer success, emergency response, accounts receivable (AR), and more.” Soldan credits the company’s ability to maintain their speedy response times, quality, and performance to their hiring strategy and focus on technology.
Slingshot Growth Stats for 2020
- $25 million closed for Slingshot clients (averaging $1 million per week in peak season)
- $3 million collected in a single month by the AR team
- 1 million customer interactions for the year reached in October
- 2x annual growth in last two years
- Over 200 new agents hired
- 4.9 average out of 5 scored on agent friendliness scale
- 70k outbound AR calls made
Taylor Olson, Slingshot CEO, feels that being named to the Deloitte list confirms that what Slingshot is doing as a tech-enabled service company is changing the way home services providers are engaging with customers and growing their businesses. “Home services companies understand more than ever that limited or lack of technology creates a substandard customer experience that will lose out to competitors time and time again. Consumers can jump ship on a service or company with a couple swipes on their phone, so creating a customer experience that not only impresses new customers but gives them a reason to stay is critical and can’t be done without technology in 2020.”
Growth Stats for Slingshot’s Customer Engagement Platform, Central Inbox
- 600% growth in text usage month-over-month
- 40% decrease in call times when a client’s CRM is integrated with the Slingshot Platform
- 33% of Slingshot clients use webchat
- 4x growth in leads via web form and email
- 1k messages sent and received through Facebook Messenger after adding this channel this year
Olson concludes, “The growth and innovation in technology we’ve been a part of this year wouldn’t be possible without our incredible team members, partners, and clients.”
Since 2014, Slingshot has helped home service providers adapt to the on-demand economy and works with more than 30 percent of the top 100 pest control companies in the U.S.. Slingshot helps businesses elevate their brands, expand their customer bases, and instantly engage with current and potential customers 24 hours a day. We believe in a world where conversations matter, where technology enhances human interaction instead of replacing it, and where people can effortlessly connect with service providers that help home feel like home.