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Why Web Chat Should be a Part of Your Customer Engagement Strategy
Most statistics show that web chat use is consistently growing in popularity so if it’s customer engagement you’re after, implementing web chat for your home services business is a must. Here’s what you’ll need to know before diving headfirst into the live chat website model for your business.
What Today’s Trends Mean for Home Services Providers
Consumer behavior is changing for home services providers at a rapid rate. Discover today’s top trends, the challenges that lay ahead, and the solutions that can lead to a thriving business.
Adapting your Customer Service Model
Customer service representatives (CSRs) play a vital role for home services businesses. A good CSR team can be the difference between making or losing a sale. Here are a few key changes you can implement to ensure your CSR team is set up for success.
Improve Cash Flow with Accounts Receivable for Home Services Providers
Accounts receivable doesn’t need to become a graveyard for abandoned payments. With the right strategies and the help of a collections BPO, you can take action to protect your company from unnecessary losses. Try these nine tips for more effectively collecting overdue payments.
The Value of 24/7 Sales and Support
Today’s consumers expect 24/7 accessibility from businesses large and small. Adding after-hours availability can help elevate your home services business across the board—ensuring that you’re not missing out on a new opportunity due to timing. Learn more about the benefits of 24/7 response here.
Fear and Trembling
It’s happened again. You called with the express purpose of leaving a voicemail – a tidy, semi-scripted transmission complete with all the pertinent facts and a tasteful flourish of personality. But now, everything’s coming undone. Instead of the welcoming tone of the voi...
Who’s Laughing Now?
On a spring day in 2000, Reed Hastings strolled into the Dallas headquarters of Blockbuster Entertainment, LLC. Hastings, founder of an upstart entertainment company, had a simple proposition for the video distribution giant. His company, Netflix, would manage Blockbuster’s online offering, while...