The Learning Spot

Articles, news, client stories, event recaps, and more. Check here to learn what's new and what's next in the home services industry.

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Web Chat Leads

July 28, 2021

How to Engage Leads Through Web Chat

One of the primary reasons why sales teams adopt web chat is to provide customers with rapid responses around the clock. According to Slingshot, the 24/7, omni-channel sales service, the average response time for web chat today is 46 seconds. Slingshot recommends setting a “Within 30 Seconds” goal (no matter what time of day your customers reach out) to make sure your business is meeting customer expectations.

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Text Messaging Customer Retention

July 7, 2021

Improve Customer Retention with Text Messaging

Texting gives you the ability to reach customers at virtually any time (and vice versa). What’s more, it provides your customer service team the flexibility to engage with customers in a space they feel comfortable with, rather than dragging them into forms of communication they may not have access to or wish to actively avoid.

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Lawn Pest CRM

June 23, 2021

How to Choose the Right Lawn or Pest Control CRM

Your new CRM needs to have the traditional functionalities of any system, but be fully optimized to handle everything related to marketing and communication. When you use a pest control software like PestPac, your company benefits from features that improve efficiency, drive more revenue, and improve customer satisfaction.

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Slingshot Chatbot Automation Graphic

April 16, 2021

Slingshot Launches Automated Scripts with Chatbots

With chatbots we can qualify leads quickly and hand them to the customer service representative with more information to conduct a successful interaction.

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Family Pest Business

March 20, 2021

Our Top 6 Favorite Home Services Partner Posts

Our partners showcase their own areas of expertise, with engaging new information and insights we can all learn from. Read on to see why we think some of our partners’ best blog posts are such great reads.

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Automation for Pest Control

November 18, 2020

The 5 R’s of Automation for Pest Control Operators

Automation, specifically chatbots and IVR-to-text allows your staff, including your technicians, to service more customers at a higher quality. If a simple or common request can be taken care of via a chatbot in a short conversation, transitioning a customer onto a text platform can alleviate your staff for more urgent customer needs.

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Slingshot Reveal Graphic

October 28, 2020

“Consumer expectations are growing every day. We are definitely in an on-demand economy,” Lester says. She talked about her two areas of focus regarding customer experience in this climate: sales and service. With sales, the key is meeting customers where they are and “Catching the buyer in the moment when they’re ready to buy. . . and if you’re not right there when they’re ready to buy, they’re going to move on and keep shopping,” Lester adds. For service, Lester explained that being nimble and able to serve the customer for all needs, big and small is key.

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Pest Control Chatbot Graphic

October 23, 2020

To meet the needs of the on-demand economy and the growth of its digital channels, Slingshot has launched an IVR-to-text and chatbot service to automate and speed up consumer interactions like scheduling and rescheduling services, processing payments, or even creating quotes for new customers.

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Customer Engagement Strategy

September 29, 2020

Why Web Chat Should be a Part of Your Customer Engagement Strategy

Did you know that more than half of consumers consider 24/7 communication a necessity for businesses and that consumer satisfaction with live customer service chat has been on the rise [...]

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