The Learning Spot
Articles, news, client stories, event recaps, and more. Check here to learn what's new and what's next in the home services industry.
February 5, 2021
In November, we became the 7th-ranked Utah-based company on the esteemed Deloitte’s 2020 Technology Fast 500™ list. We also ranked among the top 300 companies in the country.
February 4, 2021
The Speed-to-Lead presentation advised members of the lawn industry about innovative ways to measure and maximize the response time to leads in order to increase sales. Speed-to-lead has the potential to be a significant driver of conversion when executed correctly.
November 24, 2020
Since 2014, Slingshot has helped home service providers adapt to the on-demand economy and works with more than 30 percent of the top 100 pest control companies in the U.S.. Slingshot helps businesses elevate their brands, expand their customer bases, and instantly engage with current and potential customers 24 hours a day.
October 28, 2020
“Consumer expectations are growing every day. We are definitely in an on-demand economy,” Lester says. She talked about her two areas of focus regarding customer experience in this climate: sales and service. With sales, the key is meeting customers where they are and “Catching the buyer in the moment when they’re ready to buy. . . and if you’re not right there when they’re ready to buy, they’re going to move on and keep shopping,” Lester adds. For service, Lester explained that being nimble and able to serve the customer for all needs, big and small is key.
October 23, 2020
To meet the needs of the on-demand economy and the growth of its digital channels, Slingshot has launched an IVR-to-text and chatbot service to automate and speed up consumer interactions like scheduling and rescheduling services, processing payments, or even creating quotes for new customers.
October 20, 2020
Slingshot will change the way pest control providers operate in the future. During the Slingshot Reveal on October 22, at 11am MT, we will unveil our plans for automation and system integration. [...]
September 29, 2020
Did you know that more than half of consumers consider 24/7 communication a necessity for businesses and that consumer satisfaction with live customer service chat has been on the rise [...]
September 9, 2020
William “Bill” Welsh, VP of Sales and region manager for Rose Pest Solutions and Gui Bergeron, CEO of Frontline Pest Control discussed how they’ve adapted their businesses this year to adjust for the challenges [...]
September 3, 2020
Modern technological advancements are changing consumer behavior and the sales process. Gone are the days of simple sales calls that come from customers looking you up in the phone book. [...]
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