The Learning Spot

Articles, news, client stories, event recaps, and more. Check here to learn what's new and what's next in the home services industry.

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Abandoned Call Rate Stat Graphic

April 12, 2021

Pest Awareness Month: Tip #3 Reduce Abandoned Call Rates With Automation And Preparation

There are many ways to implement automation in creating more efficiency in your customer communications and lowering abandoned calls. Upgrading phone systems to prioritize leads based on their requests and getting sales calls to a live agent quickly, can reduce wait times keeping customers on the call.

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Higher Close Rates for Pest Control

April 7, 2021

Pest Awareness Month: Tip #2 Increase Close Rates With Less Work And More Support

Standard business hours ended with the advent of the internet. Today’s consumers expect 24/7 accessibility from businesses large and small. Adding after-hours availability can help elevate your business across the board—ensuring that you’re not missing out on a new opportunity due to timing.

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Pest Control Service Prices

April 5, 2021

Pest Awareness Month: Tips To Enhance Your Pest Control Business This Summer

Simplicity is key when determining which services to offer your customers. Keep in mind the season, your service location, and the market, then create relevant uncomplicated packages for quick sales and satisfied customers.

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Customer Service Webinar

February 12, 2021

Maximize Your Customer Experience with Voice for Pest and Slingshot: Webinar Recap

Earlier this week Slingshot and Voice for Pest teamed up to share tips and strategies for enhancing the customer experience through their individual services and integrated technology.

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February 5, 2021

Slingshot 2020 Year in Review, A Look Back At What We’ve Accomplished

In November, we became the 7th-ranked Utah-based company on the esteemed Deloitte’s 2020 Technology Fast 500™ list. We also ranked among the top 300 companies in the country.

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Real Green Solutions Event

February 4, 2021

Real Green Solutions 2021 Recap

The Speed-to-Lead presentation advised members of the lawn industry about innovative ways to measure and maximize the response time to leads in order to increase sales. Speed-to-lead has the potential to be a significant driver of conversion when executed correctly.

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Slingshot Deloitte Fast 500 Graphic

November 24, 2020

Slingshot is the 7th Utah Company on Deloitte’s 2020 Technology Fast 500™

Since 2014, Slingshot has helped home service providers adapt to the on-demand economy and works with more than 30 percent of the top 100 pest control companies in the U.S.. Slingshot helps businesses elevate their brands, expand their customer bases, and instantly engage with current and potential customers 24 hours a day.

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Slingshot Reveal Graphic

October 28, 2020

“Consumer expectations are growing every day. We are definitely in an on-demand economy,” Lester says. She talked about her two areas of focus regarding customer experience in this climate: sales and service. With sales, the key is meeting customers where they are and “Catching the buyer in the moment when they’re ready to buy. . . and if you’re not right there when they’re ready to buy, they’re going to move on and keep shopping,” Lester adds. For service, Lester explained that being nimble and able to serve the customer for all needs, big and small is key.

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Pest Control Chatbot Graphic

October 23, 2020

To meet the needs of the on-demand economy and the growth of its digital channels, Slingshot has launched an IVR-to-text and chatbot service to automate and speed up consumer interactions like scheduling and rescheduling services, processing payments, or even creating quotes for new customers.

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