The Learning Spot

Articles, news, client stories, event recaps, and more. Check here to learn what's new and what's next in the home services industry.

Smiling Home Services Customer Support Agent

September 1, 2021

Frontline Expands With a Focus on People and Smart Partnerships

weather the labor shortage storm through investing in their employees, “When we hire someone, I hope that from the moment they start with us to whenever they leave or if they’re still with us years down the road, they're just a better version of what they were before and the experience that they had with us has helped them do that,” explains Bergeron.

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Lawn Care Voicemail Solution

April 2, 2021

Brandon Rushing Lawn and Garden Care: Starting Each Morning Ahead of the Game

After voicing his frustration with voicemail and lost leads to a friend in the lawn care industry, Brandon was referred to Slingshot. A 24/7 sales and customer support service for lawn care professionals, Slingshot offered a solution to the voicemail dilemma.

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Rose Pest Control Client Story

December 2, 2020

“We tweaked and molded processes as we went along. It was a wholesale change from what we’d been doing for eons. From the point of call to the point of first service used to take up to a week, now we’ve got that down to the same day or next day. Slingshot shifted our perspective on that,” recounts Welsh.

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Slingshot Aptive News

November 10, 2020

Today, Slingshot covers as many as 75,000 monthly customer interactions and phone calls for Aptive, and sold over $7.5M worth of annual revenue. Taylor Olson, CEO of Slingshot, states, “Our mission of never missing a lead has been extended to serving every customer need with Aptive, just on a much larger scale. It’s been an incredible partnership from the beginning working together on such explosive year-over-year growth.”

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Client Story Certus Slingshot

November 2, 2020

Certus: Evolving to the Top

Because Slingshot agents are available after hours, weekends and during times of overflow, Certus did not miss a single call or inquiry during the onset of the pandemic. They were able to continue managing the growth of the business, even when not in the office. Coker says her team plans to continue using Slingshot’s support for busy seasons and on weekends, as well as for unexpected crises or power outages. “With Slingshot,” she says, “You’re always covered, no matter what is happening at your physical location.”

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Green Pest Client Story

October 7, 2020

Using Flexibility to Save Time and Boost Culture with Jared Borg at Green Pest Services

As someone who works in the pest control business, you know that positive customer interactions are crucial. In order to succeed and grow, pest control companies need to be available [...]

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Anticimex Logo Neighborhood

October 2, 2020

From Bed Bugs to Big Business: Anticimex Achieves 500%+ ROI

Background Headquarters: Berkeley Heights, NJ Locations/Offices: 43 International Rank: #3 PCT Top 100: #8 (2020) In the early 1930’s Sweden had a big problem: bed bugs. The parasitic pests were [...]

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Certus Slingshot Webchat

September 22, 2020

A Strong Projected Growth: Slingshot Helps Open Doors for Certus with Webchat

Jennifer Coker, customer care director of the Pacific Northwest Market for Certus, knows when a company grows and becomes more established, additional support may be needed to keep the momentum [...]

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Rose Pest Solutions Logo

September 14, 2020

Rose Pest Solutions Handles Emergency Calls with Slingshot

As the partnership grew, Rose Pest saw a decline in the frequency of late-night emergencies, which resulted in fewer middle-of-the-night calls to managers and supervisors—and more scheduled-out appointments for those that were not true emergencies. Because of this, Welsh says, the business has seen an increase in its return on investment (ROI). It’s also been a newfound benefit to staff members.

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