The Learning Spot
Articles, news, client stories, event recaps, and more. Check here to learn what's new and what's next in the home services industry.
May 26, 2021
As a homeowner, plumbing emergencies can be some of the most frustrating. They often involve leaks, damaged walls, flooring, and other surfaces in the home. Common emergencies, including burst pipes and overflowing drains, can happen at all hours, and homeowners want them fixed as soon as possible to avoid expensive repairs. Today’s customer knows that if you don’t answer their emergency call, the next plumber will.
May 19, 2021
Company owners who want to run a sustainable pest business first need to understand the direction in which the industry is moving. Second, they need to formulate a plan to build pest control revenue to improve strategically, financially, and operationally.
May 18, 2021
Pest control managers in marketing, call center operations, and accounting discuss what is needed from their team to most effectively guide the company’s departments for future growth and profitability.
May 11, 2021
Customers nowadays like to receive answers fast. If you can't keep up, they'll move on to a competitor that can give them what they need exactly when they need it. The right pest control website design will let you put your business on demand. Read on to learn how to create a professional site to convert your prospects into leads!
May 10, 2021
Marketing is one of the most essential tools for business success. An effective strategy can help you attract the right customers and increase sales. Take a look at this HVAC marketing guide for tips to help you create your plan.
April 19, 2021
Retaining customers and keeping churn rates low are the ultimate goals in maintaining a steady flow of happy satisfied customers, but no matter how good your service is, how friendly your technicians, or how efficient your operations, some customers go dark. The reasons can range from timing, to a change in income and circumstances, or in the worst case, a negative experience with your brand.
April 16, 2021
With chatbots we can qualify leads quickly and hand them to the customer service representative with more information to conduct a successful interaction.
April 12, 2021
There are many ways to implement automation in creating more efficiency in your customer communications and lowering abandoned calls. Upgrading phone systems to prioritize leads based on their requests and getting sales calls to a live agent quickly, can reduce wait times keeping customers on the call.
April 7, 2021
Standard business hours ended with the advent of the internet. Today’s consumers expect 24/7 accessibility from businesses large and small. Adding after-hours availability can help elevate your business across the board—ensuring that you’re not missing out on a new opportunity due to timing.
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