The Learning Spot
Articles, news, client stories, event recaps, and more. Check here to learn what's new and what's next in the home services industry.
July 27, 2023
In this article, we'll go through how reports can impact CSR and sales teams, what you can do with the information you gather and how to implement changes based on your findings.
June 28, 2023
Slingshot is proud to work with the digital marketing experts at Coalmarch. With a powerful combination of industry knowledge, data-driven strategy and cutting-edge creative, Coalmarch has been helping businesses generate [...]
May 8, 2023
Did you know that 70% of companies fail within a year of their opening? As a home service business owner, understanding your buyer persona minimizes the risk of your business being part of this awful statistic and is crucial to your success.
March 31, 2023
As a service business owner, you know that your success relies heavily on your ability to sell your services and communicate effectively with your customers. Whether you’re a seasoned veteran [...]
March 22, 2023
As a customer service representative (CSR) or sales representative, your primary responsibility is to engage with customers and provide them with the support they need. However, simply providing information or making a sale is not enough.
October 26, 2022
There is so much talk about both gearing up for and succeeding during the busy season, but what about when business slows down afterward? Let’s talk about what comes (or, with the right tools, should come) next.
October 25, 2022
Technology has always been a vital part of call centers. From the very beginning, call center technology has been used to help agents connect with customers and provide better customer [...]
September 30, 2022
A qualified third-party answering service can be an extension of a business’s sales team, know the ins and outs of the company, and work as if they are literal employees. Businesses can partner with top-quality sales and customer service agents—all without the headache of onboarding, training and paying for the cost of a new employee in a call center.
September 23, 2022
Why would a large company with an in-house call center outsource some of its customer communications when they have the resources and access to excellent talent? In what use cases would they trust their brand and customer satisfaction to a third-party contact center when they already have one?
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