The Learning Spot

March 22, 2023

Why Compassion is Critical for CSRs and Sales Reps

As a customer service representative (CSR) or sales representative, your primary responsibility is to engage with customers and provide them with the support they need. However, simply providing information or making a sale is not enough.

February 3, 2023

Why Service Providers That Prioritize Customer Experience See a 4-8% Increase in Revenue

Several discoveries show businesses that make customer service a top priority see massive increases in revenue. What’s the big secret to improving customer service for service providers, such as yourself, [...]

January 26, 2023

How Velvet Green Organic Lawn Care Uses Slingshot and RealGreen to Boost Sales and Employee Retention

Slingshot and RealGreen representatives had the exciting opportunity to meet with Tom Johnson of Velvet Green to discuss the company’s experience with RealGreen’s Service Assistant 5 and, more recently, Slingshot. [...]

January 13, 2023

Avoid Employee Burnout & Foster a Workplace of Wellness, Productivity, and Positivity (With 5 strategies to remediate burnout if it has already set in)

Research shows that two-thirds of employees say they have experienced burnout at some point in their career, and 36% of workers say their organization doesn’t have the resources available to [...]

January 11, 2023

How Slingshot Helps Canton Termite & Pest Control Catch the 10-15% of Calls That Would Have Otherwise Gone to Voicemail

There’s nothing better than hearing real, live feedback from customers. We were excited to sit with Canton’s President and Owner, Tim McWhirter Jr., and Office Manager, Jenniffer Baggett, to hear [...]

October 26, 2022

The 2022 Busy Season Has Ended, What Now?

There is so much talk about both gearing up for and succeeding during the busy season, but what about when business slows down afterward? Let’s talk about what comes (or, with the right tools, should come) next.

October 25, 2022

Leveraging Call Center Technology to Help Live Up to Tomorrow’s Expectations

Technology has always been a vital part of call centers. From the very beginning, call center technology has been used to help agents connect with customers and provide better customer [...]

October 7, 2022

Solutions Power the Best in Pest at PestWorld 2022

WorkWave is returning to PestWorld 2022, this time with an even bigger and better presence than ever before. For the first time, WorkWave will present itself as a united WorkWave family of brands, representing its collection of industry-leading pest offerings.

September 30, 2022

Keys to Running a Successful Call Center & The Impact of Workforce Management 

A qualified third-party answering service can be an extension of a business’s sales team, know the ins and outs of the company, and work as if they are literal employees. Businesses can partner with top-quality sales and customer service agents—all without the headache of onboarding, training and paying for the cost of a new employee in a call center.