The Learning Spot

Articles, news, client stories, event recaps, and more. Check here to learn what's new and what's next in the home services industry.

Smiling Home Services Customer Support Agent
Improve Cash Flow Home Services Graphic

August 20, 2020

Improve Cash Flow with Accounts Receivable for Home Services Providers

When customers are unable to use their preferred payment methods, like credit, debit, or ACH payments, it can create friction in the payment process. The more friction, the less likely it is you’ll be paid promptly.

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24/7 Sales And Support Image

August 13, 2020

The Value of 24/7 Sales and Support

Nowadays, consumers want friction-free interactions on flexible timeframes. That means they expect businesses to offer streamlined sales and customer service day and night, including the weekends. The expectation is a positive customer experience that never sleeps.

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ABC Home Pest Technician

August 1, 2020

The ABC’s of a Family Business & Successful Partnership

When John Crouch, VP of Customer Relations and Inbound Sales at ABC, was looking for new strategies to differentiate themselves from other home services providers, he sought out solutions for more effective and efficient customer communications. Crouch felt that being available to customers 24/7 was an essential component to staying ahead of the competition.

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Anticimex Logo Neighborhood

July 20, 2020

While it’s been three years since Anticimex began using Slingshot, utilization has doubled over the last 12 months and revenue through Slingshot has tripled, increasing ROI to over 500 percent and almost 10X in some locations. “We’re really excited with Slingshot’s partnership and the growth we’ve experienced. Their team has been efficient in helping us manage challenges with training and turnover. I can’t say enough about how they’ve been an excellent resource as a 24/7 contact center solution,” remarked Brian.

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Slingshot And Voice For Pest Logo

July 15, 2020

With phone communications accounting for 70 to 90 percent of pest sales and customer transactions, PMPs can now combine inboxes within Slingshot and use the new “click-to-call” functionality and immediate Slingshot assignment for returning voicemails and missed or dropped calls. In addition, PMPs will be able to manage and track all calls, whether their customer speaks with them or Slingshot, with integrated custom reporting available through the Slingshot inbox.

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July 13, 2020

Voicemails Are Dead Leads! What Can You Do?

You work hard to market your home services business and bring in new leads. Interested consumers hear your catchy radio jingle, see the slick billboard that cost you a pretty [...]

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January 31, 2018

Fear and Trembling

5 Benefits Of Live Chat It’s happened again. You called with the express purpose of leaving a voicemail – a tidy, semi-scripted transmission complete with all the pertinent facts and [...]

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October 1, 2017

Who’s Laughing Now?

On a spring day in 2000, Reed Hastings strolled into the Dallas headquarters of Blockbuster Entertainment, LLC. Hastings, founder of an upstart entertainment company, had a simple proposition for the [...]

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