The Learning Spot

Articles, news, client stories, event recaps, and more. Check here to learn what's new and what's next in the home services industry.

Smiling Home Services Customer Support Agent

July 11, 2022

How Major Brands Build Brand Affinity

WorkWave’s VP of Product Marketing, Chris Brasher, joins together with the Chief Sales Officer at Saela, Daniel O’Donnal, and the Chief Marketing Officer at Authority Brands, Heather McLeod, to discuss how to build brand loyalty, customer retention and more.

Read More
how to deescalate an angry customer

July 6, 2022

How To De-escalate An Angry Customer Phone Call

If you own a pest control or lawn care business, you're probably used to fielding angry customer calls. From late technicians and broken sprinkler heads to cockroach comebacks, some customers can become irate over just about anything under the right conditions. 

Read More

June 29, 2022

Anytime Pest Elimination Improves Their Work-Life Balance

Anytime Pest Elimination has been helping customers rid their properties of pests since 2012. They have a long-standing reputation for eliminating and resolving stubborn infestations quickly and efficiently and are committed to finding solutions that fit their customers' budgets.

Read More

June 21, 2022

How to Win Back Churned Customers + Free eGuide

Learn the impact of customer retention as well as strategies to improve overall customer experience and details on how to execute a successful win back campaign.

Read More

May 18, 2022

How Do You Cope with Industry Challenges?

There is no shortage of challenges to running a business these days. With labor shortages, increasing costs, supply chain issues and ever-increasing customer demands, you need the right systems in place to service your customers.

Read More

May 16, 2022

Business costs are on the rise and great quality technicians are harder than ever to come by. The struggle is real for small businesses who often feel like they’re in [...]

Read More

May 10, 2022

Do you know the cost of your missed calls?

Chris Brasher, VP of Product Marketing at WorkWave, joins the Pest Posse podcast to discuss practical and actionable advice on how to overcome the obstacle of missing calls and sales opportunities.

Read More

May 5, 2022

We all want to grow in sales and scale our businesses. But we’ve got to keep in mind that with increased sales comes increased client churn risk. In PMP’s workshop, “New Season, New Cancels,” representatives from various Anticimex divisions take a deep dive into the impact of customer retention as well as how to implement strategies for improving the overall customer experience. 

Read More

April 27, 2022

5 Tips On How to Avoid Seasonal Burnout

As the temperatures start to rise and the sun shines a little bit brighter, businesses in the pest control and lawn care industries know that it's officially the busy season. People are starting to come out of their winter hibernations and that means sales inquiries, customer calls, emails and messages are beginning to skyrocket.

Read More

Want to stop losing leads AND start winning customers?

Fill out the form below to schedule a Demo or give us a call at 800-514-7360!

CSR Answering Phones