The Learning Spot

Articles, news, client stories, event recaps, and more. Check here to learn what's new and what's next in the home services industry.

November 2, 2020

Certus: Evolving to the Top

Background Headquarters: Guilford, CT PCT Top 100: #75 # Employees: 65 An Idea Becomes a Company Being the new kids on the pest industry block hasn’t stopped Certus Pest Control [...]

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Customer Support Graphic

November 1, 2020

Evolution of Home Services Communication

Consumer behavior is changing for home services providers. Discover today’s top trends, the challenges that lay ahead, and the solutions that can lead to a thriving business. For a more [...]

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October 28, 2020

The Event In conjunction with PestWorld 2020, we held our own virtual event to reveal our much anticipated product strategy, enabling pest control and home services providers to automate scheduling, [...]

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Customer Service Rep at Desk with Chatbot Graphic

October 23, 2020

Slingshot shared record breaking metrics for customer interactions during the Slingshot Reveal along with their product strategy that will enable pest control and home services providers to automate scheduling, billing, [...]

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October 20, 2020

The Slingshot Reveal on 10/22: What to Expect at this Virtual Pest Control Event

Slingshot will change the way pest control providers operate in the future. During the Slingshot Reveal on October 22, at 11am MT, we will unveil our plans for automation and system integration.  [...]

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October 7, 2020

Using Flexibility to Save Time and Boost Culture with Jared Borg at Green Pest Services

As someone who works in the pest control business, you know that positive customer interactions are crucial. In order to succeed and grow, pest control companies need to be available [...]

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October 2, 2020

From Bed Bugs to Big Business: Anticimex Achieves 500%+ ROI

Background Headquarters: Berkeley Heights, NJ Locations/Offices: 43 International Rank: #3 PCT Top 100: #8 (2020) In the early 1930’s Sweden had a big problem: bed bugs. The parasitic pests were [...]

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Customer Service Representative Sitting at Desk

October 1, 2020

Powering a Productive CSR Team

Whether you’re managing one CSR, a whole team, or a mix of seasonal  and permanent staff, your whole business will benefit from implementing  proven processes to develop customer support and [...]

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September 29, 2020

Why Web Chat Should be a Part of Your Customer Engagement Strategy

Did you know that more than half of consumers consider 24/7 communication a necessity for businesses and that consumer satisfaction with live customer service chat has been on the rise [...]

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