The Learning Spot

Articles, news, client stories, event recaps, and more. Check here to learn what's new and what's next in the home services industry.

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Web Chat Leads

July 28, 2021

How to Engage Leads Through Web Chat

One of the primary reasons why sales teams adopt web chat is to provide customers with rapid responses around the clock. According to Slingshot, the 24/7, omni-channel sales service, the average response time for web chat today is 46 seconds. Slingshot recommends setting a “Within 30 Seconds” goal (no matter what time of day your customers reach out) to make sure your business is meeting customer expectations.

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How to build a winning sales culture

July 16, 2021

How To Build A Winning Sales Culture

In this webinar hosted by PCT and Slingshot, Patrick Quigley, the owner and president of Sales Training by Design, highlighted strategies on how to create a winning sales culture.

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Text Messaging Customer Retention

July 7, 2021

Improve Customer Retention with Text Messaging

Texting gives you the ability to reach customers at virtually any time (and vice versa). What’s more, it provides your customer service team the flexibility to engage with customers in a space they feel comfortable with, rather than dragging them into forms of communication they may not have access to or wish to actively avoid.

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Door to door sales pest control

June 30, 2021

The Pros and Cons of Door to Door Sales for Pest Control

Data shows that approximately 74% of people are likely to switch brands and companies if the buying process is too difficult. With your pest control company actively knocking on doors, it means you are present. Homeowners can ask any questions, get the information they need, and schedule service right then and there.

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WorkWave Real Green Acquisition

June 24, 2021

WorkWave Acquires Real Green Systems, Joining Together Two Leading Providers

“This acquisition is something rarely seen. It is two successful, fast-growing, market-leading companies coming together to create something truly special,” said David F. Giannetto, CEO of WorkWave.

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Lawn Pest CRM

June 23, 2021

How to Choose the Right Lawn or Pest Control CRM

Your new CRM needs to have the traditional functionalities of any system, but be fully optimized to handle everything related to marketing and communication. When you use a pest control software like PestPac, your company benefits from features that improve efficiency, drive more revenue, and improve customer satisfaction.

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Family Pest Business

June 16, 2021

10 Ways to Grow the Family Pest Business

How can you maintain the integrity of the family pest business while evolving with the times? These 10 tips will help you navigate the nuances of working with family while expanding operations.

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Lawn care call center webinar

June 14, 2021

Keys To Solving Lawn Call Center Challenges With Overflow And After-Hours Support

In this webinar we explore the unique challenges of seasonality, lead response, and performance management for lawn care and landscape maintenance providers as well as the innovative solutions provided by Slingshot.

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Pest control boss

June 9, 2021

Are You A Good Boss? A Quiz for Pest Control and Lawn Care Owners

Whether you are preventing or removing potentially harmful insects, rodents, or reptiles from residential and commercial properties, or landscaping, maintaining turf, mowing lawns, or removing debris, you want to be a good boss and manage your resources well — particularly your human resources.

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