The Learning Spot

Articles, news, client stories, event recaps, and more. Check here to learn what's new and what's next in the home services industry.

Smiling Home Services Customer Support Agent
Lawn Pest Call Scripts

April 1, 2021

While email, chatbots, and other forms of online support have become common channels for providing customer service, inbound calls aren’t going away anytime soon. Larger companies often have generously staffed [...]

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Social Media Lawn and Landscape

March 24, 2021

Social Media Strategies for Lawn Care & Landscape Maintenance Providers

With dozens of social media platforms constantly competing to capture the most attention, choosing the right platform can feel overwhelming. Just remember: you don’t have to be on them all — only the ones that matter.

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Partner Posts Fist Bump

March 20, 2021

Our Top 6 Favorite Home Services Partner Posts

Our partners showcase their own areas of expertise, with engaging new information and insights we can all learn from. Read on to see why we think some of our partners’ best blog posts are such great reads.

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Pest Control Customer Support

March 17, 2021

Slingshot Partners With Mosquito Squad For A Dedicated Pest Sales And Support Team

LEHI, Utah, March 11, 2021 /PRNewswire/ — Slingshot, the modern customer support and sales solution for home services providers, and Mosquito Squad, an Authority Brands company, have partnered to create a unique offering with industry specialists dedicated [...]

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CSR Onboarding and Training

March 15, 2021

7 Ways Home Service Businesses Can Improve Onboarding and Training for CSRs

The on-demand home service industry is growing in a major way. It hit the $600 billion mark back in 2019, and that number is continuing to climb. That means more [...]

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Pest Control Thriving Business Illustration

March 10, 2021

Pest Control: How to Take Advantage of a Thriving Industry

While the pest control industry has been growing consistently over the past few years, 2020 has amplified its importance as a service industry. This can be attributed to several factors, such as...

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Summer Checklist Lawn

March 10, 2021

Ready for the Rush? A Checklist for Lawn and Landscape Maintenance Providers

When spring and summer appointment requests start rolling in, it can be tempting to put every single one on the books. However, overbooking can lead to disaster and dissatisfied customers.

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Customer Support Strategy

March 3, 2021

Luck Shouldn’t be Part of Your Customer Support Strategy

Don’t forget to add quality assurance to your training regimen. Education does more to improve quality than anything else you could do. When your staff understands the “why” behind what they are expected to do, they can take more initiative and become a partner in growing your business.

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Organic Lead Generation

February 24, 2021

5 Ways to Generate More Organic Leads For Your Local Service Business

With an ever present digital market, consumers are looking to their mobile devices to find solutions to their problems, which is why optimizing your website in order to rank highest in search results is of utmost importance.

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