The Learning Spot

Articles, news, client stories, event recaps, and more. Check here to learn what's new and what's next in the home services industry.

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March 31, 2023

As a service business owner, you know that your success relies heavily on your ability to sell your services and communicate effectively with your customers. Whether you’re a seasoned veteran [...]

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March 22, 2023

Why Compassion is Critical for CSRs and Sales Reps

As a customer service representative (CSR) or sales representative, your primary responsibility is to engage with customers and provide them with the support they need. However, simply providing information or making a sale is not enough.

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February 3, 2023

Why Service Providers That Prioritize Customer Experience See a 4-8% Increase in Revenue

Several discoveries show businesses that make customer service a top priority see massive increases in revenue. What’s the big secret to improving customer service for service providers, such as yourself, [...]

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January 26, 2023

WorkWave representatives from Slingshot and RealGreen had the exciting opportunity to meet with Tom Johnson of Velvet Green to discuss the company’s experience with RealGreen’s  Service Assistant 5 and more [...]

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January 13, 2023

Research shows that two-thirds of employees say they have experienced burnout at some point in their career, and 36% of workers say their organization doesn’t have the resources available to [...]

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January 11, 2023

There’s nothing better than hearing real, live feedback from customers. We were excited to sit with Canton’s President and Owner, Tim McWhirter Jr., and Office Manager, Jenniffer Baggett, to hear [...]

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January 4, 2023

Go Organic Lawn Care is a family-owned business located in Oakland, NJ. For over 35 years, they’ve been dedicated to providing clients with healthy, green, weed-free lawns while minimizing environmental [...]

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October 26, 2022

The 2022 Busy Season Has Ended, What Now?

There is so much talk about both gearing up for and succeeding during the busy season, but what about when business slows down afterward? Let’s talk about what comes (or, with the right tools, should come) next.

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October 25, 2022

Leveraging Call Center Technology to Help Live Up to Tomorrow’s Expectations

Technology has always been a vital part of call centers. From the very beginning, call center technology has been used to help agents connect with customers and provide better customer [...]

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