The Learning Spot

Articles, news, client stories, event recaps, and more. Check here to learn what's new and what's next in the home services industry.

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Abandoned Call Rate Stat Graphic

April 12, 2021

Pest Awareness Month: Tip #3 Reduce Abandoned Call Rates With Automation And Preparation

There are many ways to implement automation in creating more efficiency in your customer communications and lowering abandoned calls. Upgrading phone systems to prioritize leads based on their requests and getting sales calls to a live agent quickly, can reduce wait times keeping customers on the call.

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Higher Close Rates for Pest Control

April 7, 2021

Pest Awareness Month: Tip #2 Increase Close Rates With Less Work And More Support

Standard business hours ended with the advent of the internet. Today’s consumers expect 24/7 accessibility from businesses large and small. Adding after-hours availability can help elevate your business across the board—ensuring that you’re not missing out on a new opportunity due to timing.

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Pest Control Service Prices

April 5, 2021

Pest Awareness Month: Tips To Enhance Your Pest Control Business This Summer

Simplicity is key when determining which services to offer your customers. Keep in mind the season, your service location, and the market, then create relevant uncomplicated packages for quick sales and satisfied customers.

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Lawn Care Voicemail Solution

April 2, 2021

Brandon Rushing Lawn and Garden Care: Starting Each Morning Ahead of the Game

After voicing his frustration with voicemail and lost leads to a friend in the lawn care industry, Brandon was referred to Slingshot. A 24/7 sales and customer support service for lawn care professionals, Slingshot offered a solution to the voicemail dilemma.

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Lawn Pest Call Scripts

April 1, 2021

While email, chatbots, and other forms of online support have become common channels for providing customer service, inbound calls aren’t going away anytime soon. Larger companies often have generously staffed [...]

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Social Media Lawn and Landscape

March 24, 2021

Social Media Strategies for Lawn Care & Landscape Maintenance Providers

With dozens of social media platforms constantly competing to capture the most attention, choosing the right platform can feel overwhelming. Just remember: you don’t have to be on them all — only the ones that matter.

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Pest Control Customer Support

March 17, 2021

Slingshot Partners With Mosquito Squad For A Dedicated Pest Sales And Support Team

LEHI, Utah, March 11, 2021 /PRNewswire/ — Slingshot, the modern customer support and sales solution for home services providers, and Mosquito Squad, an Authority Brands company, have partnered to create a unique offering with industry specialists dedicated [...]

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Summer Checklist Lawn

March 10, 2021

Ready for the Rush? A Checklist for Lawn and Landscape Maintenance Providers

When spring and summer appointment requests start rolling in, it can be tempting to put every single one on the books. However, overbooking can lead to disaster and dissatisfied customers.

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Customer Support Strategy

March 3, 2021

Luck Shouldn’t be Part of Your Customer Support Strategy

Don’t forget to add quality assurance to your training regimen. Education does more to improve quality than anything else you could do. When your staff understands the “why” behind what they are expected to do, they can take more initiative and become a partner in growing your business.

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