The Learning Spot

Articles, news, client stories, event recaps, and more. Check here to learn what's new and what's next in the home services industry.

Smiling Home Services Customer Support Agent

June 21, 2022

How to Win Back Churned Customers + Free eGuide

Learn the impact of customer retention as well as strategies to improve overall customer experience and details on how to execute a successful win back campaign.

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May 18, 2022

How Do You Cope with Industry Challenges?

There is no shortage of challenges to running a business these days. With labor shortages, increasing costs, supply chain issues and ever-increasing customer demands, you need the right systems in place to service your customers.

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May 16, 2022

Business costs are on the rise and great quality technicians are harder than ever to come by. The struggle is real for small businesses who often feel like they’re in [...]

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May 10, 2022

Do you know the cost of your missed calls?

Chris Brasher, VP of Product Marketing at WorkWave, joins the Pest Posse podcast to discuss practical and actionable advice on how to overcome the obstacle of missing calls and sales opportunities.

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May 5, 2022

We all want to grow in sales and scale our businesses. But we’ve got to keep in mind that with increased sales comes increased client churn risk. In PMP’s workshop, “New Season, New Cancels,” representatives from various Anticimex divisions take a deep dive into the impact of customer retention as well as how to implement strategies for improving the overall customer experience. 

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April 27, 2022

5 Tips On How to Avoid Seasonal Burnout

As the temperatures start to rise and the sun shines a little bit brighter, businesses in the pest control and lawn care industries know that it's officially the busy season. People are starting to come out of their winter hibernations and that means sales inquiries, customer calls, emails and messages are beginning to skyrocket.

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March 23, 2022

Customer Service Automations: How They Affect Customer Behavior and Your Business

As technology advances, so does the way we communicate. With automation comes change, and with change comes adaptation. The way we do things today is not the way they were done a decade ago or even a year ago.

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March 4, 2022

Answering Service vs. Call Center: Which is Right for Your Pest or Lawn Business

Partnering with an answering service or call center can be a great way for your pest or lawn care business to stay organized, capture more leads and maintain productivity. But what’s the difference between these two services, and how do you know which is right for you?

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February 3, 2022

4 Tips For Recruiting & Retaining Employees In 2022

As the economy continues to improve, the labor market is getting tighter and tighter. This has led to a shortage of qualified employees in many industries, including pest control and lawn care. Almost everyone is raising prices by 10-15% to accommodate for the increased cost of labor and technology. 

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